Privacy Policy
Last Updated: January 16, 2026
Welcome to HI-GAIN. We respect your privacy and are committed to protecting your personal data. This privacy
policy explains how we collect, use, and safeguard your information when you use our mobile application and
website.
1. Information We Collect
We collect the following types of information:
- Account Information: When you create an account, we collect your name, email address,
and phone number.
- Authentication Data: We securely store login credentials to enable account access. If
you enable biometric login (Face ID/Touch ID), authentication is handled locally on your device.
- Usage Data: We collect information about how you interact with our app, including pages
visited and features used.
- Device Information: We may collect device type, operating system, and unique device
identifiers for app functionality.
2. How We Use Your Information
We use your information to:
- Provide and maintain our services
- Process your orders and quote requests
- Send you important notifications about your account and orders
- Improve our app and user experience
- Communicate with you about products, services, and promotions
3. Data Security
We implement industry-standard security measures to protect your data:
- All data transmission is encrypted using HTTPS/TLS
- Passwords are securely hashed and never stored in plain text
- Biometric data (Face ID/Touch ID) is processed locally on your device and never transmitted to our
servers
- We use Supabase for secure authentication and data storage
4. Third-Party Services
We use the following third-party services:
- Supabase: For authentication and database services
- Stripe: For payment processing (your payment information is handled directly by Stripe
and not stored on our servers)
- WhatsApp: For customer communication when you choose to contact us
5. Push Notifications
With your permission, we may send push notifications about:
- Order updates and confirmations
- New product arrivals
- Special promotions and offers
You can disable push notifications at any time through your device settings.
6. Your Rights
You have the right to:
- Access the personal data we hold about you
- Request correction of inaccurate data
- Request deletion of your account and data
- Opt out of marketing communications
7. Data Retention
We retain your data for as long as your account is active or as needed to provide services. If you request
account deletion, we will remove your personal data within 30 days, except where retention is required by
law.
8. Children's Privacy
Our app is not intended for children under 13 years of age. We do not knowingly collect personal information
from children under 13.
9. Changes to This Policy
We may update this privacy policy from time to time. We will notify you of any changes by posting the new
policy on this page and updating the "Last Updated" date.
10. Contact Us
If you have any questions about this privacy policy or our practices, please contact us: