Frequently Asked Questions

Everything you need to know about ordering from HI-GAIN

Ordering & Availability

How do I check if a product is in stock?

Visit our Product Availability page, which shows real-time stock status for all products. Items are marked as "In Stock," "Low Stock," or "Unavailable." You can also contact us directly on WhatsApp for the latest availability.

Can I place an order online?

Yes. Create an account on our website, browse the catalog, and add items to your cart. For bulk orders or special pricing requests, contact our sales team at +961 3 337 666 or via WhatsApp.

Do you offer bulk or wholesale pricing?

Yes, we offer volume discounts for ISPs, WISPs, and resellers ordering in quantity. Contact our sales team to discuss pricing for your specific needs. Bulk orders may also qualify for priority shipping and dedicated technical support.

Shipping & Delivery

Do you deliver across Lebanon?

Yes, we deliver to all areas in Lebanon. Orders from our Beirut warehouse typically arrive within 1-3 business days depending on your location. You can also pick up your order directly from our showroom in Dora, Beirut.

Do you ship internationally?

We primarily serve the Lebanese market. For international inquiries, please contact us at support@hi-gain.net to discuss shipping options and availability for your region.

Payment

What payment methods do you accept?

We accept cash on delivery, bank transfer, and online payment via credit/debit card (processed securely through Stripe). For large orders, we can arrange flexible payment terms — contact our sales team to discuss.

Warranty & Returns

What warranty do your products come with?

All products come with the manufacturer's standard warranty. Warranty periods vary by brand — typically 1-2 years for most networking equipment. HI-GAIN handles warranty claims locally in Lebanon, so you don't need to ship products abroad for replacement or repair.

Can I return a product?

Unopened products in their original packaging can be returned within 7 days of purchase for an exchange or store credit. Defective items are covered under the manufacturer warranty. Please contact us before returning any product so we can guide you through the process.

Products & Support

Which brands do you carry?

We are authorized distributors for MikroTik, Ubiquiti, Cambium Networks, and Mimosa Networks. We also stock accessories including SFP modules, PoE adapters, fiber optic cables, and mounting hardware.

Do you provide technical support and consultation?

Yes. Our team can help with product selection, RF planning, link budget calculations, and network design. Whether you're setting up a small office network or deploying a WISP covering an entire region, we provide pre-sale consultation and after-sale technical support. Call us at +961 3 337 666.

How can I contact HI-GAIN?

You can reach us through multiple channels: